A Glossop care home has been praised by the Care Quality Commission (CQC) following its latest inspection by the independent regulator.

Pennine Care Centre, on Turnlee Road, Glossop has been given an overall rating of ‘Good’ following the November 2019 CQC inspection.

The CQC judges a care homes on its levels of care, responsiveness, safety, effectiveness and leadership and incorporates comments from residents and their relatives, the CQC then produces a report of its findings.

The report highlighted the care home’s proactive approach to anticipating and managing risk to staff and resident’s safety, together with emphasising the supportive and compassionate staff culture.

One resident told the CQC representatives: “Staff here are very important to me, they’re very caring and treat everyone as an individual.”

Whilst a relative told them: “All the staff are just so kind, and they really know [Name] very well.”

Other comments from the inspectors included:

  • All staff were sensitive to times when people needed compassion and support. We saw staff anticipate people’s emotional needs and provide companionship and support before people became distressed.
  • Staff made time to talk to people and spend time with people doing the things people enjoyed. We saw staff and people have conversations about shared interests and this made people happy and content. Staff told us how much they enjoyed the company of the people they cared for.
  • People regularly went out; we saw photos of people walking to a nearby farm to see the animals and going on trips out to a variety of different places.
  • Activities had been designed to be relevant to people’s lifestyles and personal preferences.

Rachael Clough, Home Manager at Pennine care home, said: “It is extremely humbling that we have a ‘good’ in all areas CQC rating at Pennine care home as this reflects the consistent hard work, compassion and genuine friendships the staff form with residents.

“We always strive to improve the quality of our person-centred care to ensure residents feel their lives are as fulfilled as possible.”

Pennine Care Centre is a dementia residential and nursing care home, which can accommodate up to 64 people.

Canterbury Care was established in 2005, it currently operates 10 care homes throughout England and Scotland.